Money Back Guarantee — Refund Policy
All merchandise, unless otherwise indicated, may be returned within thirty (30) days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Customers must notify merchant of any order discrepancy within seven (7) days from the invoice date so that we may investigate and resolve the situation accordingly.
Our 30-Day Money Back Guarantee applies to our downloaded materials and goods.
Monthly Subscriptions:You have THIRTY (30) Days from the date of the original purchase to request a refund for your Jazz Hymn Club monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.
Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your Jazz Hymn Club yearly subscription. Any refunds requests after 30 days will be prorated by the amount of time remaining under the original yearly subscription period. Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 6 months from the purchase date, youre prorated refund would be 50% of the purchase price.
Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
Terms of Subscription Renewal
Monthly Jazz Hymn Club subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Yearly Digital Marketer Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price. If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscribers account will be charged at annual price automatically.
How to Contact Me
Should you have other questions or concerns about these policies, please call 316-247-2427 or send me an email at craig (at) craigcurrymusic.com.
(Effective 02/11/2010, revised 09/22/2013, 1/1/15)